Frequently Asked Questions

Everything you need to know about our pottery, delivery and more.

Where is Emma Bridgewater pottery made?

All of our pottery is handmade and hand-decorated at our factory in Stoke-on-Trent, the traditional home of British ceramics.

Is your pottery dishwasher and microwave safe?

Yes, our earthenware is dishwasher safe. We recommend using a low-temperature cycle and liquid detergent. It is also microwave safe, but not designed for use in the oven unless specified.

What are your UK delivery options?

We offer Standard Delivery (3-5 working days) and Next Day Delivery for orders placed before 1pm. Free standard delivery is available on orders over a certain threshold.

Can I return an item if I change my mind?

We offer a 30-day return policy for unused items in their original packaging. Please note that personalized or 'seconds' items are generally non-refundable unless faulty.

What does 'Seconds' quality mean?

A 'Second' is a piece of pottery that has a slight cosmetic imperfection, such as a small smudge in the paint or a tiny pinhole in the glaze, but is still perfectly functional.

Do you offer a personalization service?

Yes, we offer a bespoke personalization service on many of our most popular shapes, allowing you to add names or special messages to be hand-painted by our artists.